Last edited by Negrel
Wednesday, November 25, 2020 | History

3 edition of The Nordstrom way found in the catalog.

The Nordstrom way

Robert Donald Spector

The Nordstrom way

  • 350 Want to read
  • 20 Currently reading

Published by Warner in New York .
Written in English

    Subjects:
  • Customer services,
  • Nordstrom (Firm),
  • Retail trade

  • Edition Notes

    Originally published: Chichester, Wiley, 1996.

    StatementRobert Spector and Patrick McCarthy
    ContributionsMcCarthy, Patrick
    The Physical Object
    Pagination256 p. ;
    Number of Pages256
    ID Numbers
    Open LibraryOL24963979M
    ISBN 10047119171X
    ISBN 109780471191711
    OCLC/WorldCa60142503

      The culture of this Fortune company has warranted a book by Robert Spector with Patrick McCarthy, now on its second edition, titled The Nordstrom Way to Customer Service Excellence (Wiley, 2 nd ed., published March ). Proclaiming to be “the handbook for becoming the ‘Nordstrom’ of your industry,” one can’t help wondering what.   Nordstrom has long been synonymous with customer-centricity. In The Nordstrom Way to Customer Experience Excellence, the fourth of his titles spotlighting the Seattle-based retailer, author Robert Spector focuses on the principles that have earned Nordstrom the envy of customer service organizations in all ate Editor Oren . "Top Ten Business Books For " - Forbes The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer .


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The Nordstrom way by Robert Donald Spector Download PDF EPUB FB2

The Nordstrom Way is what the '90s are all about!" - Donna Karan Designer and Chief Executive Officer Donna Karan Company.

Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device by: The Nordstrom Way isn’t a book about great instances of customer service, nor is it a guide to running businesses.

It is a handbook to create a corporate culture that encourages, motivates, and drives every stakeholder involved to deliver exceptional customer experience.

Packed with anecdotes, references, tips, and a chapter dedicated. The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers.

More businesses should follow Nordstrom's example. —Howard Schultz, Chairman, Starbucks Coffee Virtually every company wants to be the Nordstrom of their industry. Nordstrom is one of only five companies to Cited by: 1.

The Nordstrom Way by Robert Spector and Patrick McCarthy is a book written by two previous employees about their experience with Nordstrom and how it relates to their experiences with the customers who chose to, not only shop, but return to the stores because of the outstanding service received from the employees/5.

Robert Spector has been studying, writing and speaking about Nordstrom for 35 years—first as the The Nordstrom way book correspondent for WWD and later as the author of three different books on the company, beginning in with the bestselling “The Nordstrom Way: The Inside Story of America’s Number One Customer Service Company.”.

QUICK SUMMARY: The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the “Nordstrom” of Your Industry is about how Nordstrom set the standard for customer service in their industry by using their own customer-minded principles.

This handbook provides valuable insights to help businesses and organizations create a customer driven. The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers.

More businesses should follow Nordstrom's example. —Howard Schultz, Chairman, Starbucks Coffee Virtually every company wants to be the Nordstrom of their industry. Nordstrom is one of only five companies to /5(54).

“Never judge a book by its cover; open it up. If you treat a kid who is buying a $ belt the same as a businessman buying a $1, Oxford suit, you will be successful.

That kid might become a customer for life.” ― Robert The Nordstrom way book, The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry. His book, Lessons of the Nordstrom Way: The 8 Management Principles of Americas #1 Customer Service Company, will be published by John Wiley & Sons in July Visit his website at PATRICK D.

McCARTHY, of Seattle, has been with Nordstrom for more than thirty years. He is one of the top-performing salespeople in the company.

The must-read summary of Robert Spector and Patrick McCarthy's book: "The Nordstrom Way: Inside America's #1 Customer Service Company".This complete summary of the ideas from Robert Spector and Patrick McCarthy's book "The Nordstrom Way" explains the philosophy of this company on doing whatever it takes to create a satisfied :   Buy The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry 2nd ed.

by Spector, Robert, McCarthy, Patrick D. (ISBN: ) from Amazon's Book Store. Everyday low Reviews:   Buy The Nordstrom Way: The Inside Story of America's Number 1 Customer Service Company New Ed by Spector, Robert (ISBN: ) from Amazon's Book Store. Everyday low prices and free delivery on eligible s:   The Nordstrom Way to Customer Service Excellence is a good book if you to want to learn about how to deliver Nordstrom-like service.

I recommend that you also read about The Four Seasons (Four Seasons: The Story of a Business Philosophy) and Mercedes Benz, two companies that delivered impeccable service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly sinceand the new edition explains how the Nordstrom approach can be emulated by any organization - in any industry - in every corner of the world.

This is not a book about selling shoes or clothes or cosmetics or jewelry/5(30). Coauthored by top Nordstrom salesman Patrick McCarthy and based on veteran journalist Robert Spector's exclusive, in-depth interviews with the Nordstrom family, senior executives, directors, and salespeople, The Nordstrom Way offers the first inside, uncensored book about this much admired— and much feared— retail powerhouse.4/5(27).

The Nordstrom Way "The Nordstroms 'wrote the book' on customer service. Now we have a chance to read, chapter by chapter, how through four generations this family has established one of the finest retail institutions in the world." -Peter Strom Former Vice Chairman, Polo/Ralph Lauren According to David Glass, President and CEO of Wal-Mart /5(26).

1. Hire right, and then empower your employees. Sadly, I need to pause her for a mythbusting moment. That thing about Nordstrom’s employee handbook consisting of just one line (“Use your best. The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers.

More businesses should follow Nordstrom's example. —Howard Schultz, Chairman, Starbucks Coffee Virtually every company wants to be the Nordstrom of their industry.

Nordstrom is one of only five companies to make Fortune's "best. This book focuses on the customer service principles espoused by the Nordstrom department store chain, a legend in retailing and customer service. It shows how the Nordstrom customer service culture can work in any company or industry -- computer repair centers, bicycle shops, medical clinics, credit unions, and more/5(11).

Access a free summary of The Nordstrom Way to Customer Experience Excellence, 2nd Edition, by Robert Spector et al. other business, leadership and nonfiction books. Free shipping. Free returns. All the time. Shop online for shoes, clothing, jewelry, dresses, makeup and more from top brands.

Make returns in store or by mail. He is recognized globally as the ultimate authority on customer experience and The Nordstrom Way. To book now: Nordstrom's Customer Service Tips - Learn from a Retailer - Duration: The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers.

More businesses should follow Nordstrom's exampleHoward Schultz, Chairman, Starbucks Coffee Virtually every company wants to be the Nordstrom of their industry. Nordstrom is one of only five companies to make Fortune's "best.

I recently finished reading the book, The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service book is a lot more compelling than that ridiculously long title. It includes a lot of inspirational stories, but I wanted to share the one rule found in the Nordstrom Employee Handbook along with a story that.

The Nordstrom Way tells the inside story of the store that made everyone realize the importance of good customer service. This book tells how the very first small Nordstrom store gradually expanded to become a retail powerhouse. It depicts both the personal side of the Nordstrom family and the business side.4/5(23).

This book, The Nordstrom Way, has been on my wishlist for a couple years and for the holidays I decided to buy it for myself. The book does a good job presenting the history and founding of the Nordstrom department store.

The meat of this book, comes in discussing how Nordstrom really wow's their s: "The Nordstroms 'wrote the book' on customer service. Now we have a chance to read, chapter by chapter, how through four generations this family has established one of the finest retail institutions in the world."-Peter Strom, Former Vice Chairman Polo/Ralph Lauren According to David Glass, President and CEO of Wal-Mart, Nordstrom's customer service standards are.

The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the “Nordstrom” of Your Industry is about how Nordstrom set the standard for customer service.

They used their own beliefs on how. The Nordstrom Way: The Inside Story of America's #1 Customer Service Company is the first and only up-close and personal look at how one company became the national standard of customer : Speaker, Author, Customer. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly sinceand the new edition explains how the Nordstrom approach can be emulated by any organization - in any industry - in every corner of the world.

This is not a book about selling shoes or clothes or cosmetics or jewelry. Appendix Nordstrom Heroics: Inspirational Tales of Teamwork and Legendary Customer Service. Notes. Index. (source: Nielsen Book Data) Summary First published inThe Nordstrom Way is a classic guide to great customer service.

This new book replaces The Nordstrom Way with an even more practical guide to becoming the "Nordstrom" of your. First published inThe Nordstrom Way is a classic guide to great customer service.

This new book replaces The Nordstrom Way with an even more practical guide to becoming the “Nordstrom” of your industry. Designed for customer service managers and trainers, as well as business owners, it’s an invaluable resource for designing your own programs and initiatives.

Nordstrom goes way beyond the call of duty. If all companies were to follow a fraction of the principles and ideas mentioned in this book then the marketplace would be a very dog eat dog world.

I found this book very informative, also after reading the book I actually visited a Nordstrom's in Colorado to verify the priciples mentioned. 7 hours ago  15 awesome things I bought from the Nordstrom Anniversary Sale—and everything I returned. These are the best things I bought at the Nordstrom Anniversary Sale so far, including Zella.

Top Ten Business Books For - Forbes The fully revised and updated edition of the classic book about Nordstroms extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service.

These essential values have enabled Nordstrom. The Handbook For Becoming the "Nordstrom" of Your Industry. Author: Robert Spector,Patrick D. McCarthy; Publisher: John Wiley & Sons ISBN: X Category: Business & Economics Page: View: DOWNLOAD NOW» The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers.

First published inThe Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the "Nordstrom" of your industry. The Nordstrom way. [Robert Donald Spector; Patrick McCarthy] Home. WorldCat Home About WorldCat Help.

Search. Search for Library Items Search for Lists Search for Contacts Search for a Library. Create lists, bibliographies and reviews: or Search WorldCat. Find items in. THE NORDSTROM WAY TO CUSTOMER SERVICE EXCELLENCE: A Handbook for Implementing Great Service in Your Organization updates the original book and features unique customer-service training exercises.

15 things everyone is buying from the Nordstrom Anniversary Sale. At the Nordstrom Anniversary Saleshoppers keep buying highly-rated products from brands like Spanx, Cole Haan, Hunter, and.

50 minutes ago  10 top-rated jeans that are majorly discounted for Nordstrom's Anniversary Sale. Nordstrom's epic annual sale has all your favorite jeans like Madewell, AG, and so much more at incredible prices. In our CX Book Review series, we review books about great customer experiences and the leadership and culture that create them.

Watch our review about The Nordstrom way to find out what we think."Top Ten Business Books For " - Forbes The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service. In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service.